13 Tips on How to Have Great Conversations On Your Blog

Lately I’ve been suggesting 11 points to take a little extra time in the posting process on a blog. We’ve looked at everything from choosing topics, to crafting titles, to calls to action, to promoting your posts.

The point of this series is simply that when you take a little extra time at each of these points in the process you add depth and increase the effectiveness of your blog post.

Today I want to share one last point to ‘pause’ – it is as important as each other point in the process (if not more so) and can take a ‘good post’ into ‘great post’ territory.

It’s all about the Art of Conversation

Image by b_d_solis

It is easy to see the point of hitting ‘publish’ on your blog post as the ‘end’ of the process of posting – however more often than not the real action and fruit of a blog post happens once it’s ‘live’ and being interacted with by readers and other bloggers. To hit publish and move on to the next post at this point is an opportunity gone begging.

2 Benefits of Fostering Conversation on Your Blog

For me the main two benefits of a blog with great conversation are simply:

• it adds depth to posts – my belief is that together we know a lot more than any one of us. As wise as you might be as a blogger – when your readership adds their knowledge to your posts in the comments section – it’ll generally become a better resource to future readers.
• it builds community and reader loyalty – increasingly people are going online not only to find ‘information’ but to find community and places to ‘belong’. A blog which regularly has good conversation where people’s ideas are heard and valued is a place that people will want to return.

13 Tips for Growing the Conversation On Your Blog

Let me start by saying that this post is not about ‘how to get comments on your blog’. I’ve written previously about 10 techniques to get more comments and would recommend that post as a primer for this one.

What I do want to focus on in this post goes beyond getting comments and how to grow ‘conversations’ (something that I think is a little deeper). There is some overlap – but I hope this post goes beyond that previous one.

1. Set Time Aside for Conversation

The biggest conversation killer in my own life is simply that I’m too busy. This is true in ‘real life’ as well as blogging. If you don’t set aside time to have conversation it is highly unlikely to ever happen because it takes time.

Again – I’m not talking here about leaving comments (leaving a comment can take a second or two) – but actually engaging in conversation means listening to what others are saying and thoughtfully responding in a way that goes deeper, adds value and says something meaningful – this takes time and if you don’t prioritize it you’re not likely to fit it in.

2. Ask Questions

As mentioned in my post on how to get comments, ‘asking questions’ is a powerful technique for starting off a conversation. If you want people to respond to your posts include questions within them – it’s key to get the comment thread started, however it’s also a great technique for keeping the conversation going.

One way to add depth to a conversation and to draw out more from those commenting is to take their comments and ask questions of them that elicit a second response. Rather than just responding to someone’s comment with a ‘great point’ type comment – why not go a little deeper with a question that draws them into extending their idea.

3. Answer Questions

Not only is asking questions powerful – but so is answering those that readers ask. This can be challenging when you get a lot of comments on your blog (I’ve had to hire someone to help me manage this lately) but it makes your posts more meaningful and helpful to readers who come away wondering about some aspect of what you’ve written.

4. Track Offshoots of Conversation

The beauty of blogging is that posts that one blogger publishes can inspire other bloggers to write posts on a similar topic on their own blog. While the comments section of your blog might be the place that most of your readers interact with your ideas – a good post might inspire multiple conversations in all kinds of places in the blogosphere.

It is important to be aware of these offshoot conversations and to participate in them. Start a vanity folder in your news aggregator to help track them and when you find them visit the blog and add value to the conversation there. Don’t feel you need to drag people back to your blog – but add value on that blog. In doing so you will build a relationship with the blogger who has posted about your idea but also potentially could find yourself a few new connections (and even new readers) among their readership.

5. Add Value and Depth

I’ve talked many times about writing blog posts that are useful and unique (the secret to great content) – however it struck me recently that the same advice actually applies to comments. If the comments that YOU leave (either on your own blog or others) are not actually useful (if they don’t add value and/or depth to the conversation) and if they are not simply echoes of what others are saying (ie unique) then there is little point in leaving them.

One of the best ways to kill a conversation is to respond to something that someone else has written with a generic comment like ‘great point’. Before you comment, consider what you’re writing. Does it add something to the conversation? Will it elicit a response from others? Is it unique from what others are saying? If the answer to these questions is ‘no’ – work on your comment until it does.

6. Listen, Listen, Listen

As a blogger who has just published a post you’ve been doing most of the talking and your readers have been doing the listening – so when it comes to the comments section of your blog turn the tables and become the listener and let others do the talking.

Conversation is a two way street and if you take the ‘monologue’ approach into comments then you’re unlikely to develop a culture of conversation on your blog.

7. Play Devils Advocate (with Care)

One way to stimulate conversation is to throw into the conversation an unexpected and opposing point of view. Playing Devils Advocate (when done well) can be a powerful tool to draw out responses in your readers and extend a conversation into a place that it might not have naturally gone.

The key with this approach is to do so with care. Writing something controversial just for the sake of it and in a hostile tone can actually kill a conversation (or take it into the realm of a flame war). A better approach might be to make it clear what you’re doing with an ‘I agree with you – however some might argue….’ type comment.

8. Promote the Conversation

I find that when a good conversation emerges on a post it can actually be very effective to promote the ‘conversation’ (as opposed to the post itself) in some way. For example I occasionally will use Twitter to alert readers to a comment thread with a tweet that says ‘there’s a great conversation emerging at www.xxxx….’ – these tweets tend to get a fairly good level of people not only visiting the post but coming over with an openness to respond.

9. Protect Your Comments Section (Moderation)

The comments section on your blog is a really important space on your blog and can both add to and take away from the perception of others towards your blog. If your comments section becomes a comment spammers heaven or always dissolves into a place where trolls flame one another it will not draw genuine readers into conversation.

As a result I advocate that you not be afraid to protect your comments section and set some guidelines in place for people to interact there. Ultimately it is your blog and your rules need to apply. If people step outside of your rules then they need to be willing to have their comments moderated.

10. Model the Behavior you Want

What about trolls and comments sections that get too negative? My theory is that the majority of blogs that have highly snarky comments sections will generally have bloggers posting to them that display their own fair share of snakiness in the blog posts that they write. I’m sure there are a few exceptions but I find that most blog readers take the lead of the blogger on a blog when interacting in comments.

As I’ve previously written on this topic:

“If your blog is written in a positive, optimistic, helpful and inclusive voice then I find that those commenting generally respond with a similar tone. Write in a snarky, negative, rant dominated tone that makes fun of others and you can expect a very similar vibe in your comments.”

11. Bounce off Comments with New Posts

One of the weaknesses of blogs over forums is that conversations can have a limited life simply because the post that they happen on falls off the front page of the blog as new posts are published.

One way to keep a hot conversation going is simply to write a follow up post that extends upon ideas in the first. One approach is simply to elevate some of the comments on the previous post into a new post to stimulate an extension of the conversation. This not only keeps the conversation going but also rewards those who’ve previously participated with a moment in the spot light. This is what I did recently on DPS with this post on video on DSLR cameras.

12. Use Email

Another of the challenges of blogs is that often readers will leave a comment and never return to the post to continue the conversation. You can ask them all the questions in the world but if they don’t come back to the blog they’ll never see them.

There are a variety of commenting tools to help overcome this (I use a ‘subscribe to comments’ plugin which helps a little) but one effective way to keep conversations going is simply to follow up those who’ve commented with an email. For example – if someone asks you a question and you respond – shoot them an email after you answer their questions to let them know. The same technique works if you have asked them a question in comments.

13. Empower Your Community to Lead Conversation

One of the challenges that faces bloggers as their blogs grow and become popular is to genuinely and actively participate in every conversation happening on their blog. I personally struggle with this quite a lot across my two blogs which on any given day can have a total of 150-500+ comments.

One thing that can help is to try to develop a culture on your blog where the conversations are not dependent upon you alone. This takes time to achieve but unless you’re a conversation freak and/or can keep a million balls in the air at the same time (like Gary V, Liz, Scoble – each of whom leaves me shaking my head at the amount of conversations they participate in) you’ll need to do something to help you cope with your comment section as your blog grows.

One way to grow this community driven culture of conversation on your blog is simply to model it yourself and when questions are asked in the comments section on your blog to invite others to answer rather than feel you need to be the only one answering. As I say – this takes time but as you see your readers answering one another’s questions thank them for their comments and even elevate some of their answers to actual posts.

Lets Talk

OK – so this is where I invite you to comment, to add what you’ve learned about having conversations on your blog.

I’d love to hear what you do to foster conversation on your blog?

Do you use any particular techniques? Are there any tools that you use to help manage it? What’s the hardest part about generating great conversation on your blog? What’s worked for you?

PS: Tomorrow I’ll be posting some more tips on this topic from a few bloggers that have runs on the board when it comes to building blogs with great conversation. I’ll include a few of the tips left in comments below also so have your say and some of your ideas might be included in the next post!