Nicholas Gonzales

Nicholas Gonzales
Content Marketer/ Direct Response Copywriter
New Braunfels, Texas, United States
Summary
I am a freelance writer with experience in blogging, copywriting, ghostwriting, email series with newsletters, and creative writing for ebooks. I have a strong understanding of the diverse types of writing and can tailor my style to meet the needs of my clients. I am also an excellent researcher and editor, and I always take the time to ensure that my work is accurate and error-free.

Contact

Email: [email protected]

LinkedIn: https://www.linkedin.com/in/nick-g-41328021a

Portfolio:

https://docs.google.com/document/d/1CzXG_IHIn8SrRlsWgSzmV5c0EjREt_amGGvE5CLCMfg/edit?usp=drivesdk

Professional Website:

https://inscribedbynick.co

IAPWE Recommendation Letter upon request

Top Skills-
Copywriting
Content Writing (Short/Long form)
Email Marketing
SEO Optimization/Writing
Blogging

Certifications-
Professional Writer's Alliance
American Writers and Artists Institute
LinkedIn SEO Badge demonstrated

In my previous role as an Escalations Tech Support Analyst, I wrote for a large tech support company. I was responsible for writing instructional manuals, articles, and white papers. I also worked with a team of operations managers to create training materials, such as instructional manuals and scripts for our front-line tech support agents. My work helped decrease customer call back, further troubleshooting resulting in an 8% company profit and an overall increase in customer satisfaction.

As a ghostwriter, I have written two books for that client (which they prefer to be anonymous). I take the time to get to know my clients and their branding because the targeted audience is always the main focus of my client's brand. I use branding information to create engaging and informative content that helps my clients to reach their goals.

With experience in email and newsletters, I have a proven track record of success in creating engaging and effective email series and newsletters. My expertise in writing clear, concise, and persuasive copy that resonates with target audiences has resulted in a 20% increase in website traffic, a 12% increase in open rates, and an 18% increase in click-through rates for my clients. They began with only 8% website traffic, 4.6% open rates, and a 9% click-through rate. I have a strong understanding of email marketing best practices and the ability to create campaigns that deliver results. I have experience with various email marketing platforms, with Beehiiv, Mailchimp, and ConvertKit. I have excellent communication and collaboration skills. I can work independently and as part of a team. I have the skills and experience to be a valuable asset to your team. I am eager to learn more about your company and the projects that you are working on. I am confident that I can help you to achieve your goals.

Experience
Freelance (Self-employed)
SEO Content Writer/ Direct Response Copywriter
April 2021 - Present
(2 years, 6 months)
Texas, United States
Draft email copy that is engaging, persuasive, and on-brand toward the company audience for growth and effective marketing strategies
Develop e-newsletters that are informative and visually appealing
Draft articles and blog posts that are informative, engaging, and SEO-focused
Create blog editorial calendars and blog post series
Developed eBooks and scripts for chatbots (AI)
Collaborate with other members of the marketing team to create and execute marketing campaigns
INGRAM READYMIX, INC.
Concrete Mixer Driver
August 2021 - Present
(2 years, 1 month)
New Braunfels, Texas, United States
Controlled the incoming orders and imported that information to dispatch drivers to deliver the orders and work professionally with all customers.
Communicate effectively to understand the requirements of the job location and any hazards to drivers and vehicles.
Created an effective log of copy at all times to comply with DOT and company regulations.
I performed daily pre-trip and post-trip inspections with exact copies.
Abide by the Company Safety Program and Policy while performing duties safely.
Daily perform a pre and post-trip safety check on equipment and the truck to ensure a safe vehicle and document any maintenance that management may have required.
Backs truck under loading hopper starts mixer to receive concrete. I followed guidelines and instructions from dispatch personnel.
Used attention to detail to effectively unload the truck at the correct site
Must distinguish between safe and unsafe conditions at the job site, in traffic, and throughout plant areas.
Assembles concrete chute and attaches chute to the back of the truck. Controls appropriate levers on the truck to discharge concrete according to specifications from the contractor into a wheelbarrow or other conveying container or directly into the area to be poured with concrete.
If appropriate, wash out the truck at the job site and replace the chute after delivery to prevent concrete from hardening in the mixer and on the truck.
Sprays surfaces of truck with protective compound to prevent adhering of concrete as needed.
Perform minor maintenance to the assigned vehicle--tire pressure, oil change, lube job--as needed.
When the workload is light, assist other areas-repair/maintenance in the plant area, yard clean-up, pallet repair, and other duties as assigned.
Texas Disposal Systems
Residential Driver
April 2019 - April 2021
(2 years, one month)
Creedmoor, TX, United States
Operated the assigned vehicle in compliance with government regulations about trucking and waste operations while providing courteous, professional service to all customers
Reported to work at a designated time in company uniform and with required Personal Protective Equipment (PPE)
Ensured the assigned truck was fully fueled and safe to operate and that the required paperwork was on board before leaving the yard
Collected the route as outlined in the fleet routing software and documented changes, problems (using company provided camera and noted the route sheet), etc., on the route sheet
Recorded time in the fleet routing software at each customer stop
Perform pre- and post-trip truck inspections, ensure the cab is clean, and turn in the Vehicle Condition Report (VCR) daily.
Work and drive productively and safely and behave courteously and professionally at all times
Had to be available for scheduled shifts, including holidays and weekends
Was responsible for and required to track personal DOT compliance (i.e., daily hours of service) and to report immediately to the supervisor if in danger of being out of compliance
Reported any moving violations incurred during work hours to the supervisor at the end of the shift
Reported any personal moving violations or accidents to the supervisor within 72 hours
Maintained a valid Medical Card and Commercial Driver's License (CDL)
Other duties that management assigned
Independent Contractor-Freelance
(Web Design and Copywriting)
Created a suitable color theme or incorporated the client's color scheme into the design
Performed light coding to the site's navigation
Designing buttons and other controls for the site
Creating mock-ups of the site for the client's approval
Fixing any functionality issues, including the removal of "dead links."
Updating and maintaining the site
Making backup files of the site
Performed search engine optimization for customers so their website would rank higher in search engine ranking programs
Created an online presence and stored through Shopify integration

Ibex Global
Technical Support Analyst
February 2014 - July 2018
(4 years, six months)
New Braunfels, TX, United States
Technical Support Analyst-
Analyzes and resolves computer hardware, software, and network issues; repairs user workstations; modifies configurations; replaces faulty components and rebuilds complete systems on various platforms.
I assisted customers with troubleshooting emails and email clients in Thunderbird, Outlook, Apple, and others.
Checked network optimizer on current LAN as well as WAN technologies
Supported customers through outages that we currently have at the time of troubleshooting.
I Performed remote troubleshooting that resulted in customer satisfaction with connection or submission of a work ticket.
Determined the root of the connection problem to
Escalations Department-
I created multiple guidelines for troubleshooting for front-line tech support agents.
I worked without supervision.
I created training guidelines for trainers.
Created manuals for front-line operations for a complete workflow of all customer calls resulting in fewer repeat calls, better efficiency, and overall satisfaction from operations.
Front-line Tech Support Chat-
I performed Tier 2 and 3 support for customers and front-line agents with access to various network topology integrations.
Boracay New Braunfels
Chemical Facilities Operator
August 2012 - September 2013
(1 year, two months)
United States
I could operate and understand plant operations through the communications of an MMI (Man-Machine-Interface) operating system.
Sample plant streams to check operating conditions.
Responsible for making critical observations of operations required to effectively develop, improve, troubleshoot, and make changes to processes and products.
Recorded and kept accurate logs of operating conditions.
I sampled process streams for analysis.
I communicated with staff, lab tech, and investors on the status of plant operations through verbal and written communications.
I maintained a team environment with operations and all other departments.
Maintained plant records and generated written reports as needed.
Input data into Microsoft Excel, Word, and other company-provided software programs specifically designed for daily operations.
I complied at all times with BNB and OSHA safety regulations.
Keep work areas and plants clean and orderly.
I was willing to take on additional and other responsibilities as assigned and needed to contribute to Boracay New Braunfels' development successfully.
Responsible for producing polymer and carbomer products and adhering to internal policies and procedures to ensure compliance with OSHA safety guidelines.
Continental
Line Operator (Production)
November 2009 - August 2012
(2 years, ten months)
United States
Was responsible for organizing, training, and leading the daily activities of a manufacturing team consisting of production operators.
Conducted on-the-job training and maintained required training documentation for all employees assigned to the work cells.
Guides the team in the development and use of standard work instructions.
I performed first-response troubleshooting and minor first-line maintenance activities during the production line down.
Ensured the team achieved daily 5S+1, quality, delivery, Kaizen, and cost goals.
I made recommendations for individual recognition for goal achievement and contributions.
I employed problem-solving techniques (5 Why training) to drive problems to permanent corrective action.
Drives Kaizen activities to ensure continuous improvement within the work cells.
I ensured individual and team compliance with established policies and procedures.
I led the team in the completion of required preventative maintenance activities.
Performed cell audits and inspections and followed up on abnormalities; charts/tracked team progress.
Was able to perform the essential job functions of a Manufacturing Associate operator as required.
US Army
Army
February 2007 - October 2009
(2 years, nine months)
United States
Information Technology Specialist
Maintained, processed, and performed troubleshooting on military computer systems and operations.
I dealt with highly sensitive information.
I developed proficient technical skills and an aptitude for programming and computer languages.
I received and maintained top-secret clearance.
Education
ITT Technical Institute-San Antonio
Associate's Degree, Computer Systems Networking and Telecommunications 2011
Kaplan University- 2009
Associate's degree, Computer and Network Administration
Purdue University- 2014
Associate's degree, Computer and Network Administration

WHO AM I: Hi! I'm Nick Gonzales. I help businesses and leaders reach a larger audience, refine their message, and grow their revenue and authority. when I started my professional life as a network administrator, I became more passionate about connecting with people instead of devices. This is when I realized that businesses could make a better impact with the right message. Drop me a line if you have a project you'd like to discuss and see if we're a great fit: [email protected]

WHAT I DO:
Lead Magnet Consultant: A good lead magnet is all about making connections. I can offer lead magnet strategy, writing, and PDF design for eBooks, special reports, guides, workbooks, and more.
Direct Response Copywriter, Content Writer, Landing pages, Email sequences, Bring home your message.

SERVICES I PROVIDE:
Lead generation and strategy / Copywriting for Email Seque
nces, Landing Pages/ SEO focused Content writing / white papers /case studies / Business Newsletters