- Qalyubia, Egypt
- June 30, 2025
I’m a freelance content writer with a strong background in AI tools, digital marketing, and SEO-focused content. With a passion for turning complex topics into engaging and actionable articles, I help platforms educate and convert their readers through blog posts, tool reviews, tutorials, and use-case walkthroughs.
I have experience writing for international audiences, optimizing content for search engines, and delivering high-quality work on deadline. Whether it's breaking down how ChatGPT or Midjourney works, or crafting thought leadership pieces on AI trends — I bring clarity, creativity, and consistency to every project.
Education
Created short-form video content and image posts showcasing trending products.
Shared affiliate links across TikTok and Instagram to drive traffic and earn commissions.
Tracked performance, optimized content for engagement, and followed platform algorithms to increase reach.
I am currently pursuing a Bachelor's degree in Biomedical Sciences with a focus on Computational Biology, Data Analysis, and Innovation in Healthcare.
During my studies, I’ve worked on real-world scientific projects and participated in global competitions such as The Earth Prize, ISIEC, and Intel ISEF, where I developed creative, research-based solutions to environmental and biomedical challenges.
My academic work integrates scientific research with technology, especially in areas involving AI in life sciences, health data interpretation, and digital tools in diagnostics.
Experience
Handled inbound customer support inquiries for Booking.com via chat and email, resolving booking issues, payment questions, and customer complaints in English and Arabic.
Maintained high customer satisfaction by delivering timely, professional support.
Worked remotely across flexible shifts, meeting KPIs and response time metrics.
Developed strong communication and problem-solving skills while supporting a global client.
Responded to customer messages on social platforms, providing product details, upselling offers, and resolving inquiries in both Arabic and English.
Managed order follow-ups, shipping updates, and created short affiliate content to boost product visibility.
Increased conversion rates through personalized replies and quick turnaround messaging.
Managed and moderated Facebook pages, replying to comments and messages professionally in Arabic and English.
Created and scheduled engaging posts using Canva, tracked audience insights, and maintained brand tone.
Responded to customer inquiries, removed spam, and ensured community guidelines were followed.
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