- Santa Ana, CA
- February 26, 2025
I am a freelance writer available for hire, specializing in content that drives traffic, converts readers, and enhances social media presence. I have been writing since 2012.
With a professional background in Information Technology and Health and Wellness, I have developed a broad foundation that enables me to approach various topics effectively. Additionally, I have been a practicing astrologer since the late 1970s.
I particularly enjoy researching and writing articles on spirituality, technology, food, travel, and the LGBT community. My work has been featured on several e-zine platforms, including Lifehack.media, Andrew Christian, TogetherWeWin.com, Vocal.media, and others.
Education
Enrolled part-time in the Web Design Program. Classes include Dreamweaver, Perl, Advanced HTML, Database design and Integration, Web Redesigns, and Project Management
Program of study focused on Computer Programming and Psychology
Experience
Customer Support (Tech)
My primary role is delivering top-notch customer service across our Direct-to-Consumer (DTC) and Medical Sales Channels. Reporting directly to the Customer Service Manager, here's a breakdown of what I do:
Customer Service - General (74% of my time):
• I self-manage my daily schedule, dedicating 7 hours to resolving customer inquiries and 1 hour to administrative tasks.
• My responsibility is to ensure that our customer service consistently exceeds expectations while adhering to all relevant processes and policies.
• I am proficient across software platforms like Gorgias, Shopify, eBay, and Amazon, and I promptly respond to customer inquiries and tickets.
• I prioritize and triage tickets, escalating issues to management or specialized teams as needed.
• I handle tasks such as RMAs, coupons, replacements, and shipping labels as part of my routine.
• Maintaining an active call line during business hours, I promptly return calls and address customer concerns.
• I assist with wholesale orders, tax exemptions, and manual order entry as required.
• Collaborating with our Customer Service Manager, I provide valuable weekly customer feedback input and support special projects.
Medical Channel Sales Support (2% of my time):
• I am responsible for identifying and responding to potential sales leads in the medical channel, ensuring thorough follow-up, and handing them off to the Sales Manager.
• I flag and prioritize issues or inquiries from medical affiliates or partners and notify relevant stakeholders of significant issues.
• Providing technical support for our in-house applications. App-related queries, which additionally include live demos and troubleshooting.
• When necessary, I collaborate with the Director of Technology to address technical issues or trends.
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