Experienced customer service professional with over 5years of experience
- Alimosho, Nigeria
- March 8, 2024
Category
E-mail
Phone Number
Education
Bachelor of science
@ Olabisi Onabanjo University
Mar 2010
— Aug 2015
Experience
Customer support
@ Rostel Global initiative
Mar 2024
— Current
I handled customers' enquiries via email and chat.
I provided knowledgeable
help to customers and go the extra mile in providing the correct details to customers' queries.
I adhered to Service Level Agreement deadlines in resolving customer complaints.
I collaborated with internal stakeholders for fast resolution of customers' queries
I identified and escalated customers' request to the managers when there is a complex issue.
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