- Newcastle Upon Tyne, United Kingdom
- November 13, 2024
EDUCATION
Pace University, Dyson College of Arts and Sciences New York, NY
Bachelor of Arts (BA) in Communication Studies | GPA 3.6 May 2021
Borough of Manhattan Community College New York, NY
Associate of Arts (AA) in Communications | GPA 3.1 December 2019
RELEVANT COURSEWORK
Business Practice | Public Relations | Media, Culture & Society | Public Speaking
Art of Content Creation | Conflict Resolution | Strategic Digital Marketing
ACADEMIC PROJECTS
Pace University New York, NY
Media, Culture & Society Course February 2020 – May 2020
Discussed various news topics in a group setting to devise innovative solutions through media
Brainstormed ideas on how to develop a profitable product for the development of society
Created PowerPoint presentations focused on product ideas and the impact on demographics
Public Relations Course February 2021 – May 2021
Create e-mails, press releases, ads, commercials, products and manage responses through social media
Persuade consumers to buy our products and get investors to invest in the organization
Note what is trending through analytics and generate a status or product based on people’s needs.
WORK EXPERIENCE
British Airways Newcastle Upon Tyne, UK
Customer Service Advisor & Sales July 2022
Customer Relations Agent
Assist customers over the phone with their flights, holidays, membership accounts, and complaints.
Write emails to customers for any claims or general apologies about a past flight.
Train new employees to use our computer systems and talk in a professional manner to our customers.
Morgan Legal NY New York, NY
Copywriter September 2021- September 2023
SEO & Social Media Manager
Executive
Publish 50 to 100 Articles Weekly
Post on Facebook, Instagram, Twitter, LinkedIn, Google My Business, and Yelp.
Marketing Research, Posting Press Releases, E-mail Blasts and give material for websites.
Data Entry & Set up appointments
Increase leads and clients going up from 50 to 200%
Village East Cinemas New York, NY
Usher July 2018 – March 2020
Collected and examined tickets to verify authenticity, answered questions and provided directions
Assisted customers to find assigned theatre seats and guided guests to exits in case of emergency
Provided assistance to patrons with special needs and wheelchairs who require guidance to seats
E-Rate USA New York, NY
Data Entry Manager December 2015 – December 2016
Responded to client inquiries and scheduled meetings to confirm sales for discounted technologies
Answered phone calls and reviewed and organized confidential documents for company President
Utilized computer database system to log information on Microsoft Office Suite software programs
COMPUTER SKILLS
Microsoft Word, Excel, PowerPoint, Outlook, Google Docs, Photoshop, Illustrator, InDesign, iMovies, GarageBand, Google Analytics, and Wix.
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