- Lahore, Pakistan
- February 23, 2023
I started my career with Daraz.pk ( Ali baba’s group) in Jan, 2017 as an Excellence Officer, During my tenure I was in charge of their new project that was the change of shipment module (Cross-docking to Drop-shipping) for complete Punjab (Pakistan) region, I helped them achieving this successful transition within 11 months that made huge progress for Daraz, after which they promoted me as an Key Account Manager (Operations + Excellence) in which I have to maintain both Operational & Excellence activities/performance of almost 6000+ vendors looking after complete supply chain of an order (inbound, linehaul, outbound, sortation/fulfilment centres, IR’s,) and to restrict them to follow company SOP’s. Moreover, my journey with daraz ended in Nov 2021 (almost 5 years). I learned and helped company a lot (achieved targets in Mega Campaigns 11.11 sale etc) and rewarded as employee of the month multiple time.
After that in 2022 I joined Digintel (Mobash LLC USA) as a Business development manager., I was in charge of providing new business/growth, procurement, FBA wholesale, my task was to maintain good relations with existing & new suppliers of US/UK/Australia, I have to R&D and get feasible business/discounts to company. I also helped the company in the time of recession by cost cutting and setting up net terms with every supplier with a percentage of discounts. I successfully managed to grow business by generating a profit of $0.8M.
I did my bachelors from University of education majored in HRM & for getting good score I was awarded with laptop from PM. I am a graduate of Lahore Garrison University, where I majored in Supply Chain. I currently live in Lahore, Pakistan with my family. I’m also a system expert & have used many technical software’s.
Education
Experience
Collaborated with business development, marketing, procurement & product departments on the creation of competitive
concept proposals.
Successfully managed $0.5 - 1 million budget projects and successfully achieved the project scheduled goals.
Developed new service offerings based on detailed and documented insights of market & client needs (US & UK).
Managed & maintained a structured analysis of target markets, clients, and documentation in the CRM system.
Provided market intelligence and feedback to global and regional teams.
Built and maintained relationships with key contacts at potential clients like ADI/CWR/3M/SYNNEX etc.
Consulting companies and partners in order to get access to new opportunities.
Ensure that a strategic business development plan is in place, that mutual commitments are met to implement the plan
according to the timelines provided
Supported procurement team to achieve $0.5 M monthly purchase.
Developed relationships with senior decision makers (incl. CEOs, CFOs, CMOs).
Developed and oversaw marketing functions to identify key marketing strategies for successful new customer acquisition
and sales growth.
Reviewed constantly the client feedback and then suggested ways to improve the processes and customer service levels
which increased the satisfaction rate from 81% to 90%.
Enhanced organization reputation by accepting ownership for accomplishing new and different requests, exploring
opportunities to add value to job accomplishments.
Key Account Manager (Vendor Operations)
Elevated account management by predicting potential competitive threats and outlining proactive solutions.
Developing and maintaining - Vendor Relationships.
Managing all the activities involved in the entire supply chain process from getting the orders procured, sourced and picked
from the vendors, packed and quality control and delivered to the customers.
Keeping internal logistics (Daraz Express) & logistics (3PL) always in touch to resolve any sort of tracking/shipment issues &
to boost fulfilment.
Work closely with all departments to ensure efficiency & regularly clear the backlog of the Punjab region.
Query/Issue resolution (Vendor & Customer side) regarding sourcing and operations
Monitoring vendors’ performances on different KPI’s set (like processing time, quality, Stock etc.) and repeatedly taking
follow ups to make sure they keep improving.
Building inventory management strategies.
Successfully managed vendors, targets, timelines major campaigns (i.e Pakistan day/Mobile Week/Independence Day &
11.11 sales)
Senior Excellence Officer (Vendor Operations)
Provided Operational & Excellence training to new/existing vendors.
Completed conversion of Cross-Dock model to Drop-ship/Drop-off of all Punjab region vendors.
Maintained scorecards on a weekly basis so that vendor can enhance their performance and reduce their chances of getting
delist.
Giving proper packaging guidelines according to company standards to avoid damage/loss.
Provides communications, coaching and training to new staff of the organization to ensure competency, commitment and
compliance with service excellence programs and initiatives.
In addition I am fluent in English. On the tech side, I am skilled in
using all software programs including
1. Salesforce,
2. Zendesk,
3. Transport Management System (TMS),
4. Logistics Management System (LMS),
5. OMS/WMS (Office Management System/ Warehouse Management system),
6. LOP (Logistics Operation Platform),
7. LNP (Logistics Networks Platform),
8. Xcally,
9. Xpace,
10. ASC (Alibaba Seller Center)
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