The Reputation Lab is a hospitality consulting agency that partners with hotels to elevate their online reputation on websites like TripAdvisor, Google, and Expedia. Our services are both proactive, in that we develop and deploy strategies aimed at elevating the online reputation for our client, and reactive in that we craft unique, on-brand, timely, and engaging Management Responses to online reviews received by our client hotels and restaurants.
As The Reputation Lab continues to grow and take on new clients, we are currently looking for Part-time (possibly full-time), Contract-Based Content Producers to join our team.
Content Producer Responsibilities: Our Content Managers will be assigned a portfolio of hotels (and possibly restaurants - the number to be determined based on the average number of daily hours agreed to by both parties) which will be managed on a daily basis. The Content Manager will review the inbound online reviews, create suggested responses to these reviews, submit them to the hotel for approval and then publish them to the appropriate website once approved.
Content Producer General Responsibilities:
- Collects and reads new reviews earned by the business
- Create on-brand Management Responses for reviews, highlighting the positives and what makes the hotel unique
- Show empathy and appropriately handle negative reviews
- Consult with hotel clients on unique reviews that might need additional research or input
- Submit copies of reviews with suggested responses to partner hotels for approval
- Recognize opportunities for disputing reviews and handle the review dispute process
- Promptly publish all approved Management Responses
- Conduct weekly audits to ensure all late-posted reviews are responded to
Content Producer General Skills and Qualifications: Ideal candidates will have experience within the hospitality industry, ideally in the hotel community. In addition, strong internet skills including the ability to navigate websites and utilize Microsoft Outlook and Office products are also vital. Lastly, and most importantly, Content Managers must be able to write well, have a strong vocabulary, and understand how to show empathy within a Management Response.
Preferred Schedule: Our preference would be Part-Time contract-based Content Producers who can work between two to six hours per day (once again there may be an opportunity to work full-time hours as well). This role would be a Monday- Friday role, with the expectation that days or weeks off can be coordinated and scheduled in advance. This is a 100% remote role, though some travel to visit client locations may eventually be requested.
Career Development: While our current roles are part-time and would be structured as an Independent Contractor, there will be an opportunity to grow the number of hours and perhaps handle a secondary part-time role such as Account Management, Social Media Champion, or Data Analyst.
Compensation: Details for compensation will be shared in our initial correspondence, though anticipate compensation to be between $25 and $40 per hour, depending on your speed of writing.
Interested Candidates: Interested candidates should send an email of interest to [email protected]. Our selection process will include up to two interviews (the first likely being by phone and the second online), as well as one- or two-timed writing surveys (no more than one hour each).