Vernillia Burgher

-Managed complex cross-functional projects from initial concepts to final project deliveries to achieve short- and long-term objectives in a remote environment using outstanding communication and organizational skills.
-Worked remotely and independently for clients according to their contractual needs, including but not limited to researching governmental and legal procedures to respond to customer- and member-based emails or faxes, as successful customer service.
-Was part of a small select group that tested out or explored new project ideas.
-Worked with and responded to strictly secure emails without supervision.
-Created master responses in CRM used by the team as a base for responding to clientele.
-Researched specific inquiries by providers to answer legal or business operation questions accurately.
-Investigated provider information and confirmed contact details according to records to prevent inadvertent disclosures of secured information.
-Contracted also as an “ASP” Agent that supported various case adjudication and resolutions to amend accounts based on issues and problem-solving needs for the client
-Maintained an accurate database for various clients according to their specific business demands.
-Emailed letters informing members of problem-solving resolutions for issues discovered within proprietary systems to help with systemic applications.
-Maintained a high level of security and confidentiality for each client’s proprietary system files, including personal information and PHI for the client’s clientele.
-Worked with strict schedule adherence and trust with strong employment etiquette.

-Verified and posted daily financial deposits for three (3) Florida store locations: Doral, Pompano Beach, and Riviera Beach.
-Maintained and updated confidential customer records, including, but not limited to, data entry of personal information, and securing confidential credit cards, and financial records through Microsoft Access and other record storing programs.
-Interacted with customers daily to review their accounts, including, but not limited to, statements on accounts and collections.
-Assisted with administrative tasks, including, but not limited to, incoming/outgoing phone calls, faxing, internet research, etc.
-Created and maintained financial spreadsheet reports for customers.
-Submitted weekly and monthly statements to customers.

-Supervised lower-level staff members, training them and delegating tasks according to their roles.
-Structured and created annual recertification training material for all staff members, including providing annual CMS Compliance training to staff and grading accompanying assessments.
-Wrote, edited, and proofread company’s Standard Operating Procedure (SOP) and Knowledge Management Documents for distribution to staff.
-Researched in-depth local, state, and federal rules and regulations on DME and Pharmaceutical billing, use and limitations, rewrote, and relayed findings into a written format to distribute throughout company staff for compliance.
-Maintained compliance with all state regulating agencies for Medicare and Medicaid allowances, and Board of Pharmacy/Dept. of Health licenses annually/biennially, including pharmacy and DME (Durable Medical Equipment) licenses, along with clinician, pharmacist, and technician licenses.
-Maintained open communication between governing boards, clinical staff, and department heads by attending meetings and coordinating interdepartmental updates.
-Reviewed and analyzed facility activities and data to aid planning and risk management, and to improve service utilization.
-Protected the security of patient records to ensure that confidentiality was maintained.
-Fundamentally involved with setting up and maintaining all licensure and renewal of pharmacy and DME licensure within 48 States and Federal agencies (i.e., CMS/Medicare, AHCA, Florida Board of Pharmacy, and Florida Medicaid).
-Maintained written and verbal communication with various legal and state agencies.
-Maintained resident state, local city, and county registrations and permits, including building registrations, elevator permits, planning and zoning requirements for acquisitions, change of ownership and officers, renewal, and any required process that allowed for uninterrupted transitioning of business services.
-Coordinated with internal departments and personnel (i.e., Finance, Pharmacy, Operations, Revenue Cycle Management, and mailroom) to assure a smooth transition of each licensure process from start to finish.
-Maintained, investigated, and resolved Compliance/HIPAA/Privacy complaints and requests to assure secure resolution to matters involving the protection of PHI and patient concerns.
-Retrieved and maintained patient medical and billing records via data-entry programs such as Microsoft Access and corporate data systems and released information to persons or agencies according to regulations.

-Develop story or content ideas as a contributing writer, considering reader or audience appeal.
-Create, write, and organize the layout of articles.
-Develop social media postings and blogs.
-Assist with customer service, administrative assistance, drafting emails, typing and proofreading documents and letters, and reviewing, responding, and organizing emails.
-Read copy or proof to detect and correct errors in spelling, punctuation, and syntax.
-Transcribe spoken words into written format.
-Prepare, rewrite, and edit copy to improve the readability of own work or outside assignments.
-Verify facts, dates, and statistics using SEO principles.
-Review and approve proofs submitted by composing room before publication production.
-Confer with management and editorial staff members regarding placement and emphasis on developing new stories.
-Writer, Copy Editor & Layout Designer for the online magazine “Neuerotica,” formerly “KingdomzX.”
-Associate Copy Editor for "Pancratia" created by Ryan Benjamin (www.ryanbenjamin.com).
-Associate Copy Editor for "Brother's Bond" created by Ryan Benjamin and Kevin Grevioux and nominated for the 2018 Eisner Award (http://bit.ly/BB-CopyEditing).
-Communicated and edited/submitted work through Google Docs and Squarespace.