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Nicole Horowitz

eLearning Specialist
eLearning Specialist
  • Austin, TX
  • July 11, 2021
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Digital Marketing Specialist
Writing Topic
Creative, Family, Health and Wellbeing, Home, Lifestyle, Marketing and Public Relations, Personal, Business and Finance, Politics and Current Affairs, Religion and Spirituality, Hobbies, Politics and Current Affairs, Other

Education

Master of Arts @ Texas State University
May 2012 — Dec 2015

Experience

Instructional Content Specialist @ Dropbox (contract)
Mar 2020 — Apr 2021

Research source materials and engage closely with subject matter experts (SMEs) to set learning goals for support agents. Collaborate with the training program manager to assist with revising current training content to fulfill the training needs of the team and ensure a consistent delivery experience. Leverage Articulate Storyline, Articulate Rise, and PowerPoint to build onboarding and new product launch training for frontline customer service agents. Update and migrate existing onboarding training content to the latest LMS for simplifying training delivery to vendors and global customer support teams. Liaise with key stakeholders and subject matter experts to plan and initiate product launch training for frontline customer support agents. Convert process maps into instructional articles and resources that outline agent workflows for inclusion in the knowledge base.
● Created 40+ product launch and onboarding training modules over one year for global customer services teams by gathering and transforming all notes and examples from informal internal documentation into structured training with videos, goals, and interactive features.
● Slashed escalations from front-line agents to Tier 2 agents, while cutting overall workload to Tier 2 agents.

Copywriter @ Study.com
Aug 2019 — Feb 2020
Owner @ Colorfulpants.com
Jan 2019 — Jul 2021

Self-studied all aspects of web design, ecommerce management, visual and fashion design, and digital marketing.
Learned how to build and oversee online shops by designing a multitude of iterations of an online clothing and accessories store. Examined and selected appropriate products and markets. Conducted market tests of original designs on multiple platforms and sales channels, such as Facebook shops, Pinterest, Woo Commerce, Etsy, Redbubble, Society Six. Created and managed shop inventories, libraries, and integrations.
● Implemented organic social media and paid ad campaigns.
● Increased overall shop visits by 425% from Jan 2021 - April 2021 and grew orders by 500%.

Adjunct Instructor @ Virginia College
Mar 2017 — Aug 2017

Facilitated academic skills and strategies course to all incoming students.

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