- Akron, Ohio
- December 19, 2023
What sets me apart is my ability to collaborate seamlessly with an awesome editorial team. This skill is what will ensure that the content I produce aligns perfectly with the client's vision and the editorial requirements of the project. My proficiency in Google Analytics, online marketing strategies, and social media outreach empowers me to create content that not only engages the target audience but also delivers measurable results.
My background extends beyond writing, encompassing a robust understanding of business dynamics, honed through experience in the front lines of operational call center management and training. This knowledge equips me to offer a holistic perspective, making me an invaluable asset in delivering content that not only resonates with clients but also aligns with the broader business objectives.
I am enthusiastic about the opportunity to join a company that fosters professional growth and provides the chance to nurture and expand client relationships. I know we can work together to create outstanding content that excels in both client satisfaction and editorial excellence.
Education
Master of Business Administration, University of Phoenix, (in progress) Jan 2022
Bachelor of Science, Business Management, Robert Morris College June 2001
Introduction to Operations Management,
Experience
Freelance Independent Contractor 2022 - Present
Akron, OH
Collaborating with individuals and SMBs to produce content focused on searcher intent, lead acquisition, recruiting authority relationships and social media participation.
Started two websites that cater to specific niches of retirement and virtual assistance
Led a team of 10 professional insurance processors, which included a hybrid workforce with employees on-site and remote
Created an office recycling program that positioned the company as one of the top recyclers in the Cleveland area
Focused on diversity and inclusion in recruiting and hiring; including employees with non-standard abilities.
Utilized SalesForce to manage, coordinate and coach 25 remote employees resulting ina performance improvement of 25% call center-wide
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