Writing Project Coordinator

Do you have experience answering sales questions and managing data? Do you feel warm, fuzzy, and good inside when you get to help people? Do you secretly wish you could be a panda? If so, we want to talk to you :)

Anyone who has worked in digital marketing long enough knows: Finding high-quality content is a major pain in the butt. Panda Copy is a fully bootstrapped start-up, helping change the way marketers and agencies request and buy all types of content.

Our customers subscribe to our service for one flat monthly fee, then request as many projects as they need throughout the month. It’s a win-win!

Here’s what you’ll be doing:

• Responding to customer messages to ensure everyone feels heard and valued
• Helping customers understand our plan options and pick the best fit for their needs
• Checking customer project requests to ensure we have all the information we need to create amazing content and reaching out to customers when we’re missing something
• Delivering completed content to our customers and scheduling revisions when needed

Here’s who we’re looking for:

• YOU ARE LOCATED IN THE U.S. AND ARE A STRONG U.S. ENGLISH SPEAKER AND WRITER. Our customers require strong native English grammar and phrasing.
• You must be available from 12 PM to 4 PM GMT -5 (Eastern Time), Monday through Friday.
• You should be incredibly scrappy, passionate, and willing to go the extra mile with our team. We’re small and truly believe there is no “I” in team, nor “me.” (Nice try!)
• You should be extremely independent — we all have better things to do than micromanage each other.
• You should have a natural intuition for finding better ways of doing things. We value transparency and are open to any and all feedback, improvements, and ideas.
• You should have experience providing excellent customer service and be a great communicator.
• You must be detail-oriented and good at taking notes.
• You need to be a Slack, Google Docs, Google Sheets, and WordPress guru. We’re fully remote, so you need to have a working computer with reliable internet access.

Bonus Points:

• You have been part of a similar service in the past and are looking for something new and exciting
• You have worked in a sales role

What’s in it for you:

• Hourly pay ($16-18 per hour), 20-30 hours per week
• Consistent, long-term employment with a team focused on helping each other grow
• Potential to advance within the company as we continue to scale
• A fun, diverse, and inclusive environment where you can meet and work with people from around the globe
• Weekends off and eight paid holidays throughout the year
• Work from anywhere that has a reliable internet connection