Description
A customer service representative (CSR) helps customers with questions and requests, and resolves issues. Their responsibilities vary by industry and company, but may include:
Communicating with customers: CSRs may interact with customers by phone, email, text, live chat, or in person.
Answering questions: CSRs may answer questions about products, services, or the company.
Resolving issues: CSRs may resolve complaints, returns, and exchanges.
Taking orders: CSRs may take orders or process payments.
Providing information: CSRs may provide information on shipping statuses, fees, and charges.
Making recommendations: CSRs may recommend products or services.
Maintaining records: CSRs may keep records of customer interactions and issues.
CSRs should have strong communication skills, empathy, and patience. They should also be able to multitask and work in a team.