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Customer Service Representative

Allison worldwide Published: September 25, 2024
Location
201 E19th St Apt 17H, USA & Canada Only
Work can be done remotely
Job Type
Category
Company Type
Mid-sized Business

Description

A customer service representative (CSR) helps customers with questions and requests, and resolves issues. Their responsibilities vary by industry and company, but may include:

Communicating with customers: CSRs may interact with customers by phone, email, text, live chat, or in person.

Answering questions: CSRs may answer questions about products, services, or the company.

Resolving issues: CSRs may resolve complaints, returns, and exchanges.

Taking orders: CSRs may take orders or process payments.

Providing information: CSRs may provide information on shipping statuses, fees, and charges.

Making recommendations: CSRs may recommend products or services.

Maintaining records: CSRs may keep records of customer interactions and issues.

CSRs should have strong communication skills, empathy, and patience. They should also be able to multitask and work in a team.

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