Description
Hello! We’re a B2B SaaS company that helps Customer Success, Product Managers and founders build better products by helping them track customer feedback.
We’re looking for writers who have experience writing non-beginner, advanced level content, on any topic (because this raw talent and experience is more important for us than domain expertise, which can be picked up quickly).
About you:
- You have portfolio pieces that show you have experience discussing and dissecting topics beyond the introductory, “beginner guide” level. See examples in the “What Advanced Level Writing Looks Like to Us” section below.
- You are comfortable interviewing subject matter experts and turning the learnings from the interviews into educational business articles that will teach your readers how to accomplish something or think about something in a new way.
- You should have an understanding of what is obvious and uninteresting to customer success, product managers, and founders, as well as what is interesting, educational, noteworthy.
What Advanced Level Writing Looks Like to Us
The more your pieces look like this, the more likely we are to email back.
Story Example
Example advanced piece:
33 Years After a Traumatic Brain Injury (TBI), This Businessman Reclaimed His Life
Contrasting introductory piece (We don’t want pieces like this.):
The latter just defines the term and gives basic info that all of the first page results for this term give, whereas the advanced piece presents a well written, compelling story about TBIs.
How To Strategy Example
Example advanced piece:
Our New eCommerce Facebook Ads Strategy for Finding New Audiences with High ROAS (Inflow).
Contrasting introductory piece. (We don’t want pieces like this.)
The advanced piece walks readers through an original strategic framework from a client interview. Contrast that with the second piece on the same topic (ecommerce Facebook ad strategy) which explains the most basic, beginner level things about Facebook advertising like installing a conversion pixel which any beginner running a Facebook ad would know.
SEO Example
Example advanced piece:
Contrasting introductory piece (We don’t want pieces like this.)
Even though the advanced piece in this example doesn’t include a personal story, note how it covers advanced points such as situations where you’d want to hire one vs the other, whereas the contrasting piece, which ranks #4 for the term “independent contractor vs employee” only defines the terms and gives basic, IRS rules.
We urge you to compare the 3 article pairs above carefully before applying. We are exclusively looking for writers who have portfolio pieces similar to our advanced level pieces, not introductory level pieces.
Examples of Our Pieces
[Story] Why Customer Success should own more of your Product Roadmap
[SEO] Seven reasons to NOT collect feedback with a public voting board
[How To Strategy] Using customer feedback to drive growth: a guide for SaaS Product Leaders
[How To Strategy] Five high-value points in the SaaS customer journey when your should ask for feedback (with examples)
Necessary Skills for Our Writing Team
- You must have something we call “clarity of thought,” i.e., understand the key points of a post and how to convey them without fluff.
- You must be able to respond intelligently to editing and feedback. We always provide constructive criticism and expect to work with you to make the post as strong as it can be.
- You must be empathetic and know what matters to the audience for each piece.
- You must be responsive (we don’t assign pieces or deadlines without checking with you and usually have at least two weeks built in for back-and-forth on each piece).
- Must have experience/portfolio showing prior experience on these types of articles. If you don’t, we won’t have a good way to judge you.
- We’ve found that the most successful writers have an eagerness to continually improve and get better at their craft
How we Pay
- Contract (fixed-price per article basis)
- We pay $150 - $350 per article depending on length and type
- We don’t have word count requirements for our posts. Our philosophy is “However long you need to make your points.” But you can see typical lengths in the above examples, or know that they typically fall between 1200 – 3000 words.
If interested, please apply here.