HelpFlow

HelpFlow provides a “done for you” live chat service.  Our team can be available to chat directly with our client’s website visitors all day, everyday (15 hours a day, 7 days a week even holidays).

For small teams running internet focused businesses (eCommerce sites), live chat is a great way to help visitors and turn more of them to buyers.

But it’s hard to staff live chat effectively.  And for an owner to run it himself, he gets interrupted throughout his day with basic questions and get frustrated with the time chat takes from him.

A business owner can have his team run it, but they’re going to feel interrupted to.  They’re responsible for more than just doing chat, and this is going to show up in the chat quality metrics.  Some owners don’t even have the right knowledge on determining what should be tracked.

Yes, businesses can be complicated.  But we have a very methodical process we use to learn which we’ve built based on working with over 100 businesses.  This starts with a detailed onboarding process and continues with ongoing improvements over time.

Getting started is easy.  Customers will give us some initial information through our strong and methodical onboarding process, we’ll prepare and train our team on the business and we’ll then launch.  All in 7 days.

Visitors will be taken care of and conversion rates will increase, without having to hire and manage more team members.