- Austin, TX
- June 14, 2022
I have a background in adult education and workplace learning, with experience creating online coursework, so I'm a great fit if you need How-To articles or other instructional content. I enjoy using my well-honed research skills to write on a wide range of topics, everything from sales tax to angel numbers.
I have several years of program management and supervisory experience working in the social services and non-profit industries, and I'm certified in data analytics. I can learn a lot from a spreadsheet full of numbers, and this is particularly useful when I'm conducting keyword research as part of my SEO strategy and an important skill for an online writer. I have also earned several credentials to validate additional digital marketing skills.
I understand the value of honest feedback and am communicative and on top of my deadlines. Get in touch with me, and I'll write engaging and meaningful content that will help you connect with the communities you serve
Education
Experience
Research a wide variety of topics to provide engaging and insightful written content to marketing agencies and small and large businesses in the sales and marketing, health and wellness, education, and finance industries.
Create lead magnets, social media ads, blog articles, calls to action, and Amazon product descriptions, as per copy brief and style guides.
Leveraged Articulate Storyline, Articulate Rise, and PowerPoint to build 40+ product launch and onboarding training modules for global customer services teams and front-line customer service agents
Migrated 30+ onboarding training modules to an updated LMS, simplifying training delivery to vendors and global customer support teams
Converted process maps into instructional articles and resources that outline agent workflows for inclusion in the knowledge base
Transformed informal internal documentation into structured training with videos, goals, and interactive features.
Researched source materials and engaged with subject matter experts (SMEs) to set learning goals for support agents
Created educational blog articles on exam preparation and topics related to various career paths including real estate, human resources, and administrative careers.
Promoted brand through digital marketing and solidified online presence to increase shop visits by 274% in 2020
Developed and created marketing materials increasing shop revenue by 315% in 2021 and 200% from 2021 -2022
Evaluated key performing metrics by assessing existing marketing campaigns to enhance marketing strategies
Executed organic social media and paid ad campaigns on multiple platforms and sales channels
Facilitated Academic Skills & Strategies course for all incoming students to assist students with developing skills and habits that support student success.
Tracked student progress in Canvas.
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